CATIE - Specific Questions

Can CATIE encrypt the case data?
Yes! A custom algorithm is used to scramble the data but allows you to assign a password to view the contents. Please note, Silent Shield does not have a backdoor once the encryption has been applied.
Can I capture and store the case evidence to a mapped hard drive, which points to a server?
Yes! Some performance issues have been reported due to the distance from your computer's location to where the server is located. Be sure your network connection is using the fastest connection possible.
Does CATIE have the ability to backup the database? If so, do I need to purchase anything separate?
CATIE does have the ability to backup the database. For a limited time, when you purchase the Premium version you get the backup utility at no cost.
How does CATIE allow me to review the information once the files are encrypted?
Built with CATIE is a custom section of code that will allow you to decrypt the information if you plan on exporting the data from CATIE. However, if you only need to read or see the data, CATIE does this automatically while your running the program.
What format does CATIE capture screens in?
PNG and JPG only.
What is the difference in the Basic, Premium, and Enterprise versions of CATIE?
Basically, the main difference is the number of active cases you control, the number of recording windows you get, and some of the external plugins you can use. For a more detailed outline, please contact us or click here.
When creating more than one video recording, do I need special hardware?
No! CATIE uses much smaller amounts of system resources as compared to other single recording programs. The recording process for each recording window has been customized to still fit your needs while maintaining videos are recorded to a minimum of 29.9 frames per-second.
Will my license only allow CATIE to run from one computer or do I need a separate license for each computer?
Your license allows you to install and register CATIE on any computer you own. However, the dongle will only allow one user to actively use CATIE.

Hardware Questions

When creating more than one video recording, do I need special hardware?
No! CATIE uses much smaller amounts of system resources as compared to other single recording programs. The recording process for each recording window has been customized to still fit your needs while maintaining videos are recorded to a minimum of 29.9 frames per-second.
Will CATIE run from a thumb drive or external drive?
Yes! Although the installation version may provide you with better performance, you can run CATIE from a thumb drive as small as 4gigs.

Operating System Questions

What Operating Systems does CATIE operate on?
From Windows XP (sp3) thru Windows 8.1.
Will CATIE run on MAC OS?
Currently no. But we are preparing to build the interface for MAX OS 10.4 and above. Its release date is still unknown. However, if the computer is an Intel based computer running Windows, CATIE will operate just fine.
Will CATIE run on Windows 7, 64bit?
CATIE is a 32bit software application. Therefore, it will run on a 64bit computer, but only as a 32bit application.

Training FAQs

Do I need to bring a computer to class?
If the class requires interaction with the course material, we will let you know. In many cases, however, you'll need to supply the computer. This gives you the best experience in class allowing you to leave with your system configured correctly.
Do you offer instructor training?
Yes. We offer several different levels of instructor training. Please contact us for more details.
I hate those course evaluation forms! Must I complete one in order to receive credit for the course?
No…although the forms help us to better understand your needs and can provide us with your valuable feedback.
Is there competency test at the completion of the course?
Yes. We require a test to be completed for any course with exception to the CATIE Introductory course. The tests are then sent back to our office and graded. If a passing grade is achieved, we'll send you a certificate. If your grade is not passing, you may retake the test online.
What is the cost of the Introductory Class?
Free. We even have been known to provide snacks and drinks during the course.
Will my name, agency name, or any other material be release once I register?
No. We take your privacy very serious. Nothing you provide to us is release unless it’s under a court order.
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